Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receipt of your item to request a return.

Eligibility for a Return:

  • Your item must be shipped back to our warehouse in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • Please include your order number.
  • Items returned to an intermediary shipping facility are not eligible for a refund, only items sent back to one of our warehouses.

Return Shipping Fees:

  • Customers are responsible for return shipping fees.
  • Shipping costs are not refundable.

To Start the Return Process:

  • Please contact us at jessieamourshop@gmail.com to request a return. Items sent back to us without first requesting a return will not be accepted. 
  • If your return is accepted per our requirements, we'll send you a return address, as well as instructions on how and where to send your package.
  • Please send the package via courier and provide us with the tracking number. Standard address for returns (if confirmed by Customer Support after receiving your proof of purchase):

    • Jessie Amour3816 South Lamar Blvd, # 2319
      Austin, TX 78704

    • Phone Support: (469) 261-9336

    • Email Support: jessieamourshop@gmail.com

  • In the event of the return process (if applicable), the Seller shall return to the Consumer all payments received from him, excluding the costs of delivering the goods, without delay, and in every case no later than 10 business days from the day on which the Seller received a refund package. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

  • The payments you have made, excluding the costs of delivery of the goods as indicated in the terms and conditions, will be returned to you without delay, however, no later than within 10 business days from the day we receive your return package. The Seller will make the refund using the same methods of payment that were used by the Consumer in the original transaction unless the Consumer agrees to a different solution. In any case, the Consumer will not incur any fees in connection with this refund.

Consumer Complaints Due to Faulty Product

  • In case the goods purchased from us turn out to be defective, you have the right to make a claim. Regarding the defect, you can demand:

    • Replacing the item with one that is free of defects,

    • Removing the defect,

    • Price reduction,

  • You can report a complaint within a year of noticing the defect, but the time for submitting a complaint cannot end before the expiry of the item's warranty period.

  • Your complaint will be considered (responded to) within 30 days from the date we receive your complaint notification.

  • Please do not send your purchase back to us before you send us an email regarding your complaint notification to jessieamourshop@gmail.com

  • To ensure the quick processing of your return, please confirm the return facility address with our customer service at jessieamourshop@gmail.com. After that, please send the package via courier and provide us with the tracking number.

  • Standard address for returns (if confirmed by Customer Support after receiving your proof of purchase):

    • Jessie Amour
      3816 South Lamar Blvd, # 2319
      Austin, TX 78704
    • Phone Support: (469) 261-9336
    • Email Support: jessieamourshop@gmail.com

Order Cancellation:

  • Orders can be cancelled within the first hour they've been placed due to our automated fulfillment system.

Damages and Issues:

  • Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Refunds:

  • We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.
  • Any item(s) returned in a condition deemed unsellable will not be refunded.
  • If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.